Quality Charter
Quality Charter
What QENTRA commits to in how it works. These are undertakings, not marketing lines — each one is something a client can hold us to.
Say what is true about the state of things
Every product is labelled with its real status, including the ones that are not finished. A prototype is called a prototype. If a date is going to be missed, the client hears it when we know, not when it arrives.
Price agreed before the work, never after
A fee is fixed before the work starts. No hourly billing, no meter running, no invoice that arrives larger than expected. If the scope changes, that is a conversation and a new agreement, not a surcharge.
Take the problem that crosses the silos
The problems worth taking are the ones that do not sit inside one team, one vendor or one system. QENTRA declines work it is not the right party to do, and says who would be better placed.
Finish, and hand over properly
Advice that stops at the recommendation is unfinished. An engagement ends with something that runs, documentation someone else can follow, and a handover to a named person — not with a dependency on QENTRA.
The client owns their work and their data
Whatever is built for a client belongs to the client, as the engagement agreement sets out. Data can be exported in a usable form at any time. Nothing is held hostage to keep a relationship going.
Verify rather than assume
Work is checked by testing what it actually does, not by assuming it did what was intended. Where something has not been verified, that is stated rather than glossed over.
Answer quickly, and honestly when the answer is no
Enquiries are answered within two working days. Where QENTRA cannot help, it says so straight away rather than leaving it open.
Correct mistakes at our cost
Where QENTRA got something wrong within an agreed scope, it is fixed without an additional fee. Which is easier to promise if the first six commitments are kept.